Q:How long have you been processing FBA shipments?
A:We’ve been shipping to Amazon FBA since 2014.
Q:If we use your shipping service to FBA, do we need purchase a continuous bond?
A:We can help you if you do not have a continuous bond. You can choose to use our bond for free or we offer for purchasing continuous bond at USD500/year.
Q:Can you provide FBA prep service to FBA in China?
A:Yes, we have our warehouse in Shanghai, where we can provide prep services upon your request.
Q:I am not in China but my products need to be shipped to Amazon, can u guys do it?
A:Yes, of course. We are your one-stop shipping service choice. We have a worldwide shipping network. So it does not matter where your cargo is, we can ship it for you to any FBA address across all of North America, Europe, and Japan.
Q:If our cargo is not in Shenzhen, can you handle it ?
A:We will help you to send your cargo to our warehouse in Shanghai. FBA prep service can be only available in our Shanghai warehouse.
Q:How many days will it take if we use sea or air to ship to FBA?
A:If by air, the transit time is around 4-7days depended on the air service you choose. If by sea, around 4-6days is needed to make export customs and packing. The time on the ocean is depending on which warehouse is your destination. For Europe, it takes about 30 – 40 days from port to port. For North America, the time spent is about 15-20 days for West Coast and 30-40 days for East Coast.
Q:We have different friends who also do Amazon business; do you think we can ship cargo together?
A:Yes, for sure. By doing in this way, each vendor can save his shipping costs.
Q:We have some cargo in Amazon that cannot be fulfilled due to inaccurate labeling, wrong marks or quality problems. Do you know how to solve the problem?
A:We have warehouses in USA to receive products so you can have Amazon return the products to us. Our warehouse can help you re-label your products, short-term storage in peak seasons, sorting, and re-delivery back to Amazon warehouse.
Q:What is the whole process of FBA shipment?
A:By sending us email for requesting process, you will let you know for the whole process.
If you have any other questions, feel free to throw them to us via email.